At Spectacle Warehouse Australia, we understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your eye test appointment. To ensure the smooth operation of our services and to accommodate the needs of all our clients, we have established the following cancellation policy:
Cancellation Period:
Please notify us of any cancellations or rescheduling requests at least 24 hours before your scheduled eye test appointment. This allows us to offer the time slot to another individual in need of our services.
Cancellation Methods:
You can cancel or reschedule your eye test appointment by calling our store on:
03 8759 1746 or
by sending an email to:
admin@spectaclewarehouse.com.au.
Please include your name, appointment date, and any relevant details in your communication.
Late Cancellations/No-shows:
Appointments cancelled with less than 24 hours’ notice or clients who fail to attend their scheduled eye test without prior notice may be subject to a cancellation fee. The cancellation fee is $77.65 and will be charged to your record file or requested before booking a new appointment.
Exceptions:
We understand that emergencies and unexpected situations may arise. In such cases, please contact us as soon as possible, and we will do our best to accommodate your needs without imposing a cancellation fee.
Rescheduling:
If you need to reschedule your eye test appointment, we will make every effort to find an alternative time that suits you without incurring additional charges. The new appointment time needs to be made within the next 2 weeks of the original appointment. However, repeated rescheduling may be subject to the cancellation policy.
We appreciate your understanding and cooperation with our cancellation policy. It enables us to provide timely and efficient service to all our clients. If you have any questions or concerns, please feel free to contact us.
Thank you for choosing Spectacle Warehouse Australia for your eye care needs.
Sincerely,
Spectacle Warehouse Australia
44 Wells Street
Frankston
3199
Victoria
https://spectaclewarehouse.com.au/